Welcome to SiteScope
Welcome to SiteScope, a versatile, agentless solution for monitoring web-based business systems and services. This guide contains instructions for installing and setting up the SiteScope software. This document is also available in PDF format,(SiteScopeUG.pdf), in the SiteScope directory. See the Table of Contents for an overview of the subjects covered in the User Guide.
This section describes:
SiteScope provides you with the tools needed to monitor the key aspects of your server and Web environment that are vital to keeping Web sites available and functioning. SiteScope keeps you informed of the status of your systems in real-time including automated alerting features available in a variety of media. SiteScope's agentless, centralized monitoring model allows you to set up and scale your monitoring quickly and easily. The client-server architecture allows multi-user access by way of a convenient Web browser interface.
Whether you are supporting service level agreements, ensuring system availability, or gathering data for performance and capacity planning, SiteScope gives you the tools you need to succeed. SiteScope has over 50 types of monitors that can be used to monitor a wide range of Web enabled systems and servers. This includes monitors to verify availability of Web pages, Web application performance, services, and database applications. You can create multiple instances of any type of monitor and to organize them into groups and subgroups. This helps simplify the administration of monitoring complex Web environments.
SiteScope also includes features designed to check the availability and proper function of a sequence of user actions that describe an end-to-end on-line transaction. This includes checking the operation of all the key aspects of the on-line systems from the Web page delivery, e-mail confirmations, and database updates.
The diversity of monitor types available in SiteScope gives you the tools to monitor not only a broad range of systems but also monitor systems at multiple levels. This means you can monitor not only that a Web page is available but that the Web server is not dropping too many requests, that the required services are running on the server machine, that the proper ports are open, that the hard drive is not full, and that the server CPU is not overloaded.
You can create as many instances of any particular monitor that you need up to the number of monitors permitted by your license agreement. For example, you could create 50 URL Monitors to watch 50 Web pages plus 20 Service Monitors to watch an array of Web servers, and 10 Ping Monitors to check network connectivity, and so forth. Each monitor instance can be tailored in terms of target, run frequency, error condition, and error status threshold. Each SiteScope installation can run over a hundred monitor instances.
The wide range of monitoring capabilities available with SiteScope is complemented with flexible alerting features. SiteScope alerts can be sent in a number of different media and tailored as to their specific content. This allows you to integrate SiteScope alerting with other problem tracking and logging systems. Alerts are also flexible in their scope, triggering conditions, and send frequency.
SiteScope also provides monitoring reports which allow you to document the status of your Web environment over a period of time. The reports are customized to provide data in both graphical and tabular format.
SiteScope runs as service on Windows NT and 2000 or as a background process on Solaris UNIX. The SiteScope panel is your window into the SiteScope monitoring environment. It appears when you open a browser view of SiteScope and it displays a status icon for each defined group of monitors. The first time you start SiteScope, you will see an icon for the default groups of monitors created during installation. Each time you add a monitor group, a status icon and hyperlink group name is added to the SiteScope panel. SiteScope monitoring, alerting and reporting continue even if you close the browser interface as long as the service or process are running
This guide describes how to use SiteScope to monitor the availability, usage, and operation of servers and applications in your network. This guide describes the following:
The SiteScope on-line User Guide is organized so that you can either follow the navigation links at the bottom of each page to read the guide in a book fashion, or you can start with the SiteScope Table of Contents which gives an overview of the sections and topics available. Use the hyperlinks on the table of contents pages to go directly to any topic or section that interests you.
Your SiteScope package comes with the following documentation:
You may use SiteScope on a free trial basis for 10 days. At the end of the trial period you must either purchase a SiteScope license to continue using the software, or you must delete all SiteScope files and directories. If you are using SiteScope on a trial basis, you will see a counter on the SiteScope main panel which will indicate how many days are remaining in your trial period.
Several flexible SiteScope licensing options are available. Contact a Mercury Interactive sales representative for more information about these options. When you purchase a SiteScope license, you will be instructed on how to use your license number to register your copy of SiteScope. The trial counter will no longer appear once you have completed the registration process and entered a license key.
The SiteScope application includes the following libraries. Click on the links to view licensing information specific to each of these products.